1. Business Identity and Contact Information

This website is operated by Lily Pad Home. We are registered in England and Wales. Our registered office address, company registration number, and VAT registration number are published on our Contact page, which is permanently accessible from every page of this website.

This information is provided in accordance with the Companies Act 2006 s.82, the Company, LLP and Business (Names and Trading Disclosures) Regulations 2015, and the Electronic Commerce (EC Directive) Regulations 2002 Reg 6(1)(g). You can also contact us by emailing info@example.com.

2. Scope and Definitions

These terms and conditions apply to all purchases made by consumers through lilypadhome.co.uk (the "Website"). By placing an order through the Website, you agree to be bound by these terms. These terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In these terms:

  • "Made-to-measure goods" means curtains, roman blinds, pelmets, and cushion covers manufactured to your individual measurements and specifications.
  • "Bespoke goods" means goods that are made to your specific requirements and are clearly personalised, including all made-to-measure goods.
  • "Order" means your request to purchase goods from us via the Website.
  • "Contract" means the legally binding agreement between you and Lily Pad Home formed when we send you an order confirmation email.
  • "We", "us", "our" refers to Lily Pad Home.
  • "You", "your" refers to the customer placing the order.

3. Pre-Contractual Information

Before you place an order, we provide the following information in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Reg 13 and Schedule 2:

  • The main characteristics of the goods are described on each product page, including fabric type, colour, dimensions, heading style, lining options, and any other configurable features.
  • Our identity and contact details are set out in section 1 above.
  • The total price of the goods including VAT is displayed before you confirm your order. All prices are in pounds sterling (GBP) and include VAT at the applicable rate.
  • Delivery charges are displayed separately during the checkout process before you confirm your order.
  • Payment is taken at the point you place your order. We accept payment by credit card and debit card, processed securely by Stripe.
  • Made-to-measure goods are manufactured and despatched within the timeframe stated on the product page. Delivery timeframes are estimates.
  • Our complaints handling policy is set out in section 12 below.
  • Important: Made-to-measure curtains, roman blinds, pelmets, and cushion covers are exempt from the 14-day cancellation right because they are made to your individual specifications (Consumer Contracts Regulations 2013 Reg 28(1)(b)). Please read section 6 carefully before placing your order.

4. How the Contract Is Formed

The process for concluding a contract through our Website is as follows, in accordance with the Electronic Commerce (EC Directive) Regulations 2002 Regs 9 and 11 and the Consumer Contracts Regulations 2013 Reg 14:

  1. You browse our products and select a fabric.
  2. You configure your product by choosing your measurements, heading style, lining, and other options.
  3. You add the configured product to your shopping basket. You can review all items in your basket at any time.
  4. At checkout, you provide your delivery address and payment details. Before you confirm your order, you will see a full summary including all items, the total price inclusive of VAT, and delivery charges. This is your opportunity to check and correct any errors.
  5. By clicking the "Place Order" button, you submit your order and expressly acknowledge your obligation to pay. Your order is an offer to buy the goods.
  6. We will send you an order acknowledgement email confirming we have received your order. This does not constitute acceptance of your order.
  7. When we send you an order confirmation email, a binding contract is formed between you and Lily Pad Home.

You can identify and correct input errors before placing the order by reviewing the order summary at checkout and by using the back button or editing your basket. If you notice an error after placing your order, please contact us immediately at info@example.com.

We store the terms of your contract and will send them to you by email with your order confirmation. You can also access these terms at any time on this page.

5. Product Descriptions and Accuracy

We take reasonable care to ensure that product descriptions, images, and specifications on our Website are accurate. All goods must match their description as required by the Consumer Rights Act 2015 s.11.

Please be aware that:

  • Natural fabrics may vary slightly in colour, texture, and pattern between batches due to the dyeing and manufacturing process. This is a characteristic of natural materials and is not a defect.
  • Product images on the Website are for illustrative purposes. Colours may appear differently on different screens and monitors. We recommend ordering a fabric sample before placing your order if colour accuracy is important to you.
  • Goods must be of satisfactory quality and fit for purpose (Consumer Rights Act 2015 ss.9-10, s.13).
  • You are responsible for providing accurate measurements for made-to-measure goods. We strongly recommend following our measuring guides available on the Website. Goods made to your specified measurements are not considered faulty if those measurements were provided incorrectly by you.

6. Made-to-Measure Goods — Cancellation Exemption

This is an important term. Please read it carefully before placing your order.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Reg 28(1)(b), the 14-day cancellation right does not apply to goods that are made to the consumer's specifications or are clearly personalised.

The following products are made to your individual specifications and are exempt from the 14-day cancellation right:

  • Made-to-measure curtains
  • Made-to-measure roman blinds
  • Made-to-measure pelmets
  • Made-to-measure cushion covers

Once you have placed an order for made-to-measure goods, you cannot cancel that order because manufacture will commence promptly. This does not affect your statutory rights if the goods are faulty or not as described (see section 8).

The following products are not exempt and retain the full 14-day cancellation right (see section 7):

  • Fabric by the metre

7. Cancellation Rights for Non-Bespoke Products

For fabric by the metre, you have the right to cancel your order within 14 days from the day after the day on which you receive the goods, in accordance with the Consumer Contracts Regulations 2013 Regs 29-38.

To cancel, you must inform us of your decision by a clear written statement. You may use the model cancellation form below, but this is not compulsory. You may send your cancellation to info@example.com.

If you cancel, we will reimburse all payments received from you, including the cost of standard delivery (if applicable), no later than 14 days after the day on which we receive the returned goods (Consumer Contracts Regulations 2013 Reg 34).

You are responsible for the cost of returning the goods to us (Consumer Contracts Regulations 2013 Reg 35(5)). We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit back to us.

We may deduct an amount from the reimbursement to reflect any diminished value of the goods if this results from your handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning (Consumer Contracts Regulations 2013 Reg 34(9)). For fabric, this means you may unfold and inspect the fabric, but cutting or washing it would diminish its value.

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract)

To: Lily Pad Home, info@example.com

I hereby give notice that I cancel my contract for the supply of the following goods:

  • Order number:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Signature of consumer (only if this form is sent on paper):
  • Date:

8. Consumer Statutory Rights and Remedies

Under the Consumer Rights Act 2015, all goods supplied must be of satisfactory quality (s.9), fit for a particular purpose (s.10), and as described (s.11). These are your statutory rights and they cannot be excluded or limited (s.31).

If goods are faulty or not as described, you have the following remedies:

Short-Term Right to Reject (within 30 days)

If the goods do not conform to the contract, you have the right to reject them within 30 days of delivery and receive a full refund (Consumer Rights Act 2015 ss.20, 22). The 30-day period begins on the day you take ownership of the goods.

Right to Repair or Replacement (after 30 days)

After 30 days, you have the right to request a repair or replacement (Consumer Rights Act 2015 s.23). We must carry this out within a reasonable time, without significant inconvenience to you, and at our own cost. Within the first six months after delivery, goods that do not conform to the contract are presumed to have been faulty at the time of delivery and the burden is on us to prove otherwise.

Final Right to Reject or Price Reduction

If a repair or replacement is not possible, or if we fail to carry out a repair or replacement within a reasonable time or without significant inconvenience, you have the right to a price reduction or the final right to reject the goods for a refund (Consumer Rights Act 2015 s.24). If you exercise the final right to reject after the first 30 days, we may reduce the refund to take account of the use you have had of the goods.

Nothing in these terms affects your statutory rights. Your statutory rights under the Consumer Rights Act 2015 cannot be excluded or restricted.

9. Pricing and Payment

All prices displayed on the Website are in pounds sterling (GBP) and include VAT at the applicable rate. The total price of the goods, including VAT, is displayed clearly before you confirm your order.

Delivery charges are stated separately and clearly during the checkout process. No additional charges will be applied after you have been invited to make a purchase, in accordance with the drip pricing prohibition under the Digital Markets, Competition and Consumers Act 2024 Part 4 (in force from 6 April 2025).

Payment is processed securely by Stripe. We accept major credit and debit cards. Payment is taken at the point you place your order. Your card details are transmitted directly to Stripe over an encrypted connection and never pass through or are stored on our servers.

10. Delivery

We deliver within the United Kingdom only. Delivery timeframes are stated on product pages and at checkout. Unless a different timeframe has been agreed, goods will be delivered within 30 days of the date the contract is formed, as required by the Consumer Rights Act 2015 s.28.

Risk in the goods passes to you when the goods are delivered to you or to a person you have nominated to receive them (Consumer Rights Act 2015 s.29).

If delivery is late and delivery within the specified time was essential (which you made clear to us at the time of order, or which was obvious from the circumstances), you have the right to treat the contract as at an end and receive a full refund (Consumer Rights Act 2015 s.28(7-8)). If delivery was not time-essential but we fail to deliver within a further reasonable period you have specified, you also have the right to cancel.

If your goods arrive damaged, please contact us within 48 hours at info@example.com with photographs of the damage and your order number. We will arrange a replacement or refund as appropriate.

11. Limitation of Liability

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any breach of the terms implied by the Consumer Rights Act 2015
  • Any other liability that cannot be excluded or limited by law

Subject to the above, our total liability to you in respect of all losses arising under or in connection with the contract shall not exceed the total price you paid for the goods in question.

We are not liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity.

Any limitation of liability in these terms is subject to the fairness requirement under Part 2 of the Consumer Rights Act 2015 s.62. Any claim arising under these terms must be brought within six years of the cause of action arising (Limitation Act 1980 s.5).

12. Complaints and Dispute Resolution

If you are unhappy with any aspect of your order or our service, please contact us:

We aim to acknowledge all complaints within 3 working days and to provide a full response within 14 working days. If the matter requires further investigation, we will keep you informed of progress.

Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 Reg 19A, we are required to inform you about alternative dispute resolution. We are willing to consider using an ADR scheme to resolve any dispute with you, should we be unable to resolve the matter through our internal complaints procedure. Details of an appropriate ADR provider can be provided upon request.

13. Intellectual Property

All content on this Website, including but not limited to text, product descriptions, photographs, images, graphics, logos, icons, designs, and software, is the property of Lily Pad Home or its licensors and is protected by the Copyright, Designs and Patents Act 1988 and applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this Website without our prior written consent, except for personal, non-commercial use such as viewing and printing pages for your own reference.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under the contract if the delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic or pandemic, acts of government, war, strikes or industrial action, disruption to transport networks, and failure of telecommunications or power supplies.

If a force majeure event continues for more than 30 days, either party may terminate the contract by giving written notice. If we terminate under this clause, we will provide a full refund for any goods not yet delivered.

This clause does not affect your statutory rights under the Consumer Rights Act 2015, including your right to reject goods or obtain a refund for goods that do not conform to the contract.

15. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland, you may also bring proceedings in Scotland. If you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland.

Mandatory UK consumer protection legislation, including the Consumer Rights Act 2015, applies regardless of any choice of law (Consumer Rights Act 2015 s.74).

16. Changes to Terms

We may update these terms and conditions from time to time. Changes will be published on this page with an updated date. Changes will not apply retrospectively and will not affect orders already placed. Any material changes will be communicated to registered customers by email.

We will not make changes that are unfair to you. Unilateral variation clauses are subject to the fairness assessment under the Consumer Rights Act 2015 Schedule 2 paragraphs 10-11.

17. Age Restriction

You must be 18 years of age or over to place an order through this Website. By placing an order, you confirm that you are 18 or over and have the legal capacity to enter into a binding contract.

18. Severability

If any provision of these terms is found to be unfair or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these terms. The remaining provisions shall continue in full force and effect (Consumer Rights Act 2015 s.67).