What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner. Cookies allow a website to recognise your device and remember certain information about your visits, such as your preferences and actions.
There are different types of cookies:
- Session cookies are temporary cookies that are deleted when you close your browser. They help the website remember what you have done on previous pages so you do not have to re-enter information.
- Persistent cookies remain on your device for a set period or until you delete them. They remember your preferences for future visits.
- First-party cookies are set by the website you are visiting.
- Third-party cookies are set by a domain other than the website you are visiting, such as analytics or advertising providers.
How We Use Cookies
Lily Pad Home uses cookies to make our website function correctly, to improve your browsing experience, and to understand how visitors use our site. We use cookies for the following purposes:
- Keeping your shopping basket contents and session active as you browse
- Keeping you logged into your customer account
- Remembering your cookie consent preferences
- Understanding how visitors use our website so we can improve it (with your consent)
- Delivering relevant advertising (with your consent)
Cookie Categories
Strictly Necessary Cookies
These cookies are essential for the website to function. They enable core features such as your shopping basket, customer account login, and security. The website cannot function properly without them. These cookies do not require your consent under the Privacy and Electronic Communications Regulations 2003 (PECR) because they are strictly necessary for the service you have requested.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and your experience. Under the Data Use and Access Act 2025, analytics cookies may operate on an opt-out basis. We will only set analytics cookies after you have been informed about them and given the opportunity to refuse. You can opt out at any time using the cookie preferences panel on our website.
Marketing Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of advertising campaigns. Marketing cookies require your explicit opt-in consent under PECR and the UK General Data Protection Regulation. Pre-ticked boxes are not valid consent. We will only set marketing cookies if you actively choose to allow them.
Cookies We Use
The following table lists the cookies used on this website, grouped by category.
| Cookie Name | Purpose | Duration |
|---|---|---|
| Strictly Necessary | ||
| session_token | Maintains your browsing session so your basket and preferences are remembered as you navigate the site. | Session (deleted when you close your browser) |
| customer_session | Keeps you logged into your customer account so you do not need to re-enter your credentials on each page. | 30 days |
| admin_session | Keeps administrators logged into the site management dashboard. | 30 days |
| cookie_consent | Stores your cookie consent preferences so we do not ask you again on each visit. | 1 year |
| Analytics | ||
| _ga | Used by Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. Only set if you consent to analytics cookies. | 2 years |
| _ga_* | Used by Google Analytics to maintain session state. Only set if you consent to analytics cookies. | 2 years |
| _gid | Used by Google Analytics to distinguish users. Only set if you consent to analytics cookies. | 24 hours |
| _gat | Used by Google Analytics to throttle the request rate. Only set if you consent to analytics cookies. | 1 minute |
| Marketing | ||
| _fbp | Used by Facebook to deliver advertising and measure its effectiveness. Only set if you consent to marketing cookies. | 3 months |
| _gcl_au | Used by Google Ads to store and track conversions. Only set if you consent to marketing cookies. | 3 months |
| attr | Records ad-click identifiers (e.g. from Google Ads) so we can report conversions to advertising partners and measure campaign effectiveness. Only set if you consent to marketing cookies. | 90 days |
Third-Party Cookies
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics uses cookies to collect information about the number of visitors, the pages they visit, the time spent on the site, and how they arrived at the site. This data is aggregated and anonymous and does not identify individual visitors.
Google may process this data on servers outside the United Kingdom. Google's use of your data is governed by the Google Privacy Policy. Appropriate safeguards for international transfers are in place, including UK adequacy decisions and Standard Contractual Clauses.
Google Analytics cookies are only set if you consent to analytics cookies.
Stripe
We use Stripe to process payments securely. Stripe may set cookies on your device for payment processing and fraud detection purposes. Stripe's cookies are strictly necessary for the completion of a transaction and the prevention of fraud. For more information about how Stripe handles your data, please see the Stripe Privacy Policy.
Cookie Consent
When you first visit lilypadhome.co.uk, a cookie banner will appear asking for your consent. You have three options:
- Accept All — allows all cookie categories, including analytics and marketing
- Reject Non-Essential — allows only strictly necessary cookies
- Manage Preferences — choose which categories to allow
Strictly necessary cookies are always active because the website cannot function without them. Analytics and marketing cookies are not pre-selected and will only be set if you actively opt in.
You can change your cookie preferences at any time by clicking the "Cookie Preferences" link in the footer of any page. When you change your preferences, non-essential cookies that you have rejected will no longer be set on future page loads. Cookies already on your device can be removed via your browser settings.
If you refuse all non-essential cookies, the website will continue to function normally. You will still be able to browse products, add items to your basket, and complete purchases.
How to Control Cookies via Your Browser
In addition to our cookie preferences panel, you can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website, particularly the shopping basket and customer account features.
- Google Chrome: Settings > Privacy and Security > Cookies and other site data. Or visit Chrome cookie help.
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data. Or visit Firefox cookie help.
- Apple Safari: Preferences > Privacy > Manage Website Data. Or visit Safari cookie help.
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data. Or visit Edge cookie help.
Changes to This Policy
We may update this cookies policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. The date at the top of this page indicates when this policy was last updated.
Contact
If you have any questions about our use of cookies, please contact us at info@example.com.